Why did I get an error message?

If you received an error message while requesting an instant refund, it is because your purchase from the retailer is likely missing some important information (such as purchase price, item price, tax, etc). This prevents Fastback from being able to estimate the instant refund. But don't worry! Fastback's team is constantly reviewing such cases and improving so we can refund you seamlessly!

In the meantime, feel free to try another order that might have the necessary details for our system to estimate and send you an instant refund.